Acclaris Call Center Hires

L.D., Director of Participant Services

"In past years we have utilized temporary staffing firms to staff up our teams on an ever increasing basis to handle our staffing needs. This year was the largest expansion in our history and seemed daunting both in scope and in cost.

Hire Velocity had proposed a new approach to this hiring project. We agreed to try the process to see if we could improve the results and lower the costs. We doubled our call center staff in eleven (11) weeks at a cost per hire (CPH) of less than $500.00. The team’s processes were very tightly controlled; the quality of people provided was significantly better which has resulted in much lower turnover; our workload to conduct the hiring was lower and much simpler; and most pleasing was that our CPH was reduced by more than 60% over our previous methods.

In summary, you made our work lives simpler, provided higher quality hires, and reduced my CPH by more than 60%. Thank you again for your efforts."

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