Customer Service Recruiting

Exceptional Talent Holds The Critical Key to Customer Experience

In a world where automation has become increasingly prevalent, especially for call center recruitment, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.

How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.

Customized RPO Solutions For Call Center Recruitment & Customer Service Needs

Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.

Hire Velocity steps into each of those needs with versatile recruitment process outsourcing (RPO) solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:

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Multilingual customer service

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Client success representatives

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Call center representatives

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Collections

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Technology support

With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.

The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.

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    Hire Velocity, a leader in recruitment process outsourcing (RPO) and human capital solutions, welcomes Andrea Hopkey to the leadership team as Senior Vice President of Revenue Operations. Andrea brings more than 24 years of experience in corporate leadership and recruiting to her new role, where she will spearhead corporate communications, presentations, proposals, and client quarterly business revenues with the goal of greater efficiency and revenue growth. She will also work with HR to […]

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    As businesses grow, new challenges emerge. Issues like cash flow management, competitive positioning, and keeping up with changes in the market require a new approach to current processes. Many growth-stage companies struggle with overworked teams who can’t meet the demands of the organization as it begins to scale. Yet hiring additional full-time employees may be prohibitively expensive, or company leaders may not have the network needed to find the right people.

  • 5 Ways to Engage and Retain Your Generation X Workforce

    When was the last time you read an article about how digitally savvy Gen Xers are? We’re willing to bet it hasn’t been any time recently, if ever. That’s because Millennials are the ones we think of as being early tech adopters and avid social media users. But you might be surprised to learn that 54% of Generation X leaders consider themselves to be knowledgeable about tech – just two percentage points behind Millennials.

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