Customer Service Recruiting

Exceptional Talent Holds The Critical Key to Customer Experience

In a world where automation has become increasingly prevalent, especially for call center recruitment, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.

How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.

Customized RPO Solutions For Call Center Recruitment & Customer Service Needs

Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.

Hire Velocity steps into each of those needs with versatile recruitment process outsourcing (RPO) solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:

R

Multilingual customer service

R

Client success representatives

R

Call center representatives

R

Collections

R

Technology support

With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.

The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.

  • Recruiting for Trucking: Hiring CDLs | Hire Velocity

    Are you looking to recruit truck drivers for your business? You're not alone. Companies recruiting for trucking are hiring in record numbers, with truck driver job openings expected to grow 6% by 2030. But finding qualified truck drivers can be challenging, and businesses scramble to find qualified CDL drivers. With the current driver shortages and high turnover rates, it feels nearly impossible to find dependable drivers.  

  • Nursing Recruiters Battle "Nurse Burnout” | Hire Velocity

    One major challenge facing nursing recruiters today is "nurse burnout." With high levels of stress, many nurses are leaving the profession altogether. This mass exodus has made it even more difficult for healthcare organizations to fill nursing positions. However, many nursing recruiters are tapping into innovative ways to attract and hire nurses. In this article, we'll discuss how nurse recruiters are engaging top healthcare talent despite work burnout. 

  • Medical Recruiters that Fit Your Culture | Hire Velocity

    Enlisting the help of a medical recruiter can be a game-changer for your organization. A skilled recruiter will take the time to learn about your company's business goals and the overall staff organizational culture. This understanding allows them to accurately match medical professionals with your organization, ensuring a positive experience for both parties. So, don't just settle for any medical recruiter. Look for one that truly understands your organization and can find the right fit for […]