Customer Service Recruiting
Exceptional Talent Holds The Critical Key to Customer Experience
In a world where automation has become increasingly prevalent, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.
How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.
Customized RPO Solutions For Your Customer Service Needs
Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.
Hire Velocity steps into each of those needs with versatile RPO solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:
Multilingual customer service
Client success representatives
Call center representatives
With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.
The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.
Ranked for Midsize Deals, Hire Velocity demonstrates continued operational excellence and superior client service Hire Velocity, a leading Recruitment Process Outsourcing (RPO) firm, announced today that they have earned a ranking among top RPO providers for Midsize...read more
At Hire Velocity, we help you build great teams and great businesses. We design a strategy and solution that achieves your goals – from Recruitment Process Outsourcing to Specialty Search and Talent & Technology Advisory. Whether you need help with a contract...read more
Hire Velocity designs talent strategies that build great teams and great businesses. We are a proven leader in Total Workforce Solutions and trusted by companies for customized Recruitment Process Outsourcing (RPO), Specialty Search, and Talent & Digital Advisory...read more