Customer Service Recruiting
Exceptional Talent Holds The Critical Key to Customer Experience
In a world where automation has become increasingly prevalent, especially for call center recruitment, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.
How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.
Customized RPO Solutions For Call Center Recruitment & Customer Service Needs
Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.
Hire Velocity steps into each of those needs with versatile recruitment process outsourcing (RPO) solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:
Multilingual customer service
Client success representatives
Call center representatives
With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.
The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.
Sales Recruiting Ultimate Guide Part 1 | Hire Velocity
Your sales team is critical to business growth and the bottom line. Research shows that sales recruiting is a top hiring priority for companies. However, there is no one-size-fits-all approach to recruiting top talent for sales positions. Moving job candidates through the hiring funnel requires an individualized approach. Learn how we can lead you to success with our ultimate guide to sales recruiting.
5 Ways To Handle Call Center Recruitment | Hire Velocity
2022 is predicted to be a job-seekers market, which means competition will be fierce for the best job candidates. Successful call center recruitment means you need to act fast and use efficient recruitment tactics to hire the right people. Here are a few ways to quickly hire call-center professionals.
Truck Driver Recruitment & Attracting Women | Hire Velocity
The transportation industry is facing a critical shortage of truck drivers. Contributing factors such as an aging workforce, driver pay, and flexibility have led to a drastic increase in vacancies throughout the trucking industry. To meet the demand for driver hiring, its vital to attract and retain new groups of drivers. One area of untapped talent for truck driver recruiting is women drivers.