Exceptional Customer Service Recruiting Holds the Critical Key to Customer Experience
In a world where automation has become increasingly prevalent, meaningful human touch matters more than ever before. Your customer service representatives can enhance customer satisfaction and boost revenue every time they speak to a customer. How important is customer service to your brand?
Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service costs businesses $75 billion per year, according to NewVoiceMedia. An astonishing 95% of customers say they would act after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.
Customized Talent Solutions for Call Center & Customer Service Recruiting
Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.
Hire Velocity steps into each of those needs with versatile human capital solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:
Client Success Representative
Call Center Representative
Collections Agent
Technology Support
Contact Center Manager
Client Success Director
Call Center Supervisor
With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.
The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.
Our Strategic Talent Acquisition Solutions
Custom recruiting strategy and solutions to attract and hire quality employees.
Solutions that identify exceptional talent and align with your objectives and goals.
Marketing services that reinforce employer brand while attracting top talent.
Hire Customer Service Representatives Who Boost Profits and Keep Your Customers Happy
Customer dissatisfaction leads to revenue loss. Are you doing everything you can to keep your customers satisfied? Customer service representatives are at the heart of the solution. For helpful guidance on customer service recruiting strategies, check out our Guide to Customer Service Recruiting.
Shred It
Are you ready to cruise to better customer service recruiting strategies? Our recruiters will lead the path to hire the talented team members that you’re looking for.
Complete the form and we’ll be in touch within 24 hours!
Call Center Recruiting and the 5 Crucial Keys to High-Volume Recruitment
Call center recruiting requires a high volume of hires to ensure you’re staffed well. Learn the 5 Crucial Keys for High Volume Call Center Recruiting.
Hire Velocity by the Numbers
new employees placed and hired by clients in the last 12 months
job boards utilized for candidate attraction
days average time-to-fill for RPO engagements
Call Center Recruitment for Management & Technology Consulting
Known for innovation and leadership, an innovative management and technology consulting firm sought Hire Velocity’s help to attract high quality candidates for a number of critical projects and growth initiatives, including staffing a large development service center; on-demand sourcing and screening; pipeline creation for candidates; and targeting passive candidates for potential development. Read the case study to learn about Hire Velocity’s call center recruitment approach and its results.
Trusted & Award-Winning Trailblazers
RPO companies come in all shapes and sizes, with a wide range of specialties. Make sure your recruiting firm aligns with your company’s culture and goals before you ride down the slope. With our award-winning solutions and exceptional client service, Hire Velocity is one of the top RPO companies and top executive search firms in the country.
The ROI of Direct Call Center Hiring
Are you still relying on temporary hiring companies for volume hiring or seasonal work? Hiring companies are not all created equal. Discover and learn more about the ROI of Direct Hiring vs Temporary Hiring in Hire Velocity’s free eBook.
What Our Clients Are Saying:
In 18 days, we have hired 15 people, and we have an additional 6 people pending pre-employment with offers accepted. This volume is amazing! You are the best recruiters we have ever had for our region. I really appreciate everything that you have done and continue to help with. A huge thank you!
HR Manager, Southern Region
The Hire Velocity team is killing on sales recruiting! Great candidate flow with some key hires. Thank you!
Chief Revenue Officer
We’re so pleased with the results – closing positions left and right! The speed and efficiency at which Hire Velocity is working, not to mention the managers are seeing better quality candidates.