Customer Service Recruiting
Exceptional Talent Holds The Critical Key to Customer Experience
In a world where automation has become increasingly prevalent, especially for call center recruitment, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.
How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.
Customized RPO Solutions For Call Center Recruitment & Customer Service Needs
Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.
Hire Velocity steps into each of those needs with versatile recruitment process outsourcing (RPO) solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:
Multilingual customer service
Client success representatives
Call center representatives
With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.
The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.
Recruiting Process During a Crisis | Hire Velocity
Early this year when most Americans first started paying attention to COVID-19, no one could have predicted the extent to which it would disrupt our lives, jobs, and businesses. Now, just a few months later, our standard ways of living and working have ground to a halt, and we’re not sure just how long it will be before we feel a semblance of normalcy again.
Building Diversity in the Workplace | Hire Velocity
There’s no question that diversity is good for business. Companies that prioritize diversity enjoy higher financial returns, and employees do better work at these companies. According to Deloitte, people who work for companies that value diversity are 83% more innovative. They also attend work more consistently, provide better customer service, and experience stronger engagement.
Support Mental Health for Remote Workers | Hire Velocity
Zoom calls instead of in-person meetings. Long hours spent working in isolation. Eating lunch alone at your dining room table instead of with colleagues. Balancing the demands of work, home, and school for your kids, all in the same physical space. These are the challenges of remote work. Thanks to social distancing policies resulting from COVID-19, they’ve been ramped up to critical levels with no way to determine when we can expect a return to normal working conditions.