Customer Service Recruiting
Exceptional Talent Holds The Critical Key to Customer Experience
In a world where automation has become increasingly prevalent, especially for call center recruitment, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.
How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.
Customized RPO Solutions For Call Center Recruitment & Customer Service Needs
Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.
Hire Velocity steps into each of those needs with versatile recruitment process outsourcing (RPO) solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:
Multilingual customer service
Client success representatives
Call center representatives
With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.
The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.
Remote Workers Today: Seven Things To Know
Over the last 10 years, the United States telecommuting workforce has grown over 90%, and current trends show this growth isn’t slowing down anytime soon. Hiring remote workers can be an excellent way for companies to add specialized skills to their teams without concern for geographical limitations. Discover 7 key things to know when hiring remote workers today.
Are Reference Checks Still Valuable for Remote Hiring?
Does your company conduct reference checks as part of your strategic hiring process? If you do, then you know how important it is to get feedback from someone other than the candidate about things like cultural fit, experience, and growth potential. If you don’t, then you could be missing key information that will help you filter out mediocre candidates and choose the best possible person for the job.
Average Cost Per Hire - Factors To Consider | Hire Velocity
When starting the recruitment process determining how much exactly your cost per hire will be is an important factor but so is your quality of hire. The wrong hiring decisions will wind up costing your company even more. With the current state of economy it is important that you are able to take the time and effort to hire top talent that will add value to your company while doing so at an affordable cost. Calculating this cost will vary depending on the way you choose to approach it.