Customer Service Recruiting

Exceptional Talent Holds The Critical Key to Customer Experience

In a world where automation has become increasingly prevalent, especially for call center recruitment, meaningful human touch matters more than ever before. Your customer service representatives have the opportunity to enhance customer satisfaction and boost revenue every time they speak to a customer.

How important is customer service to your brand? Experienced customer service representatives leverage their roles to engage and retain customers, achieve higher profitability, expand accounts, and create incremental value. But poor customer service, costs businesses $62 billion every year according to NewVoiceMedia. An astonishing 93% of customers say they would take action after a bad experience, compared with 65% of customers who say they would recommend a company to their friends after a positive experience.

Customized RPO Solutions For Call Center Recruitment & Customer Service Needs

Today’s customer service representatives must be versatile, empathetic, quick on their feet, and fluent in various communication channels. They need a working knowledge of technology so they can use it to improve the customer experience.

Hire Velocity steps into each of those needs with versatile recruitment process outsourcing (RPO) solutions designed to connect your company with the professionals who will best represent your brand and create loyal customers. Our tailored recruiting strategies help you fill roles across the entire customer service spectrum:

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Multilingual customer service

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Client success representatives

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Call center representatives

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Collections

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Technology support

With our configurable solutions, you gain access to the strategy, tools, and support you need to fill open positions quickly, control costs, and identify the right candidates for your culture. And because we understand the types of people who perform well in customer service roles, we can help you improve both retention and customer satisfaction with the right candidates. Our deep knowledge of candidate sourcing, talent analytics, screening and assessments, candidate networks, and technology enables you to reach the best and brightest customer service representatives.

The success of your company depends on hiring people who know how to create personal, effective, and valuable customer service experiences. Our seasoned recruiting professionals will help you find them.

  • Technical Recruitment Agencies and How They Help | Hire Velocity

    It's no secret that technical recruitment agencies can be a tremendous asset to any organization when it comes to finding and hiring skilled talent. But what about retaining that talent? Once you've gone through recruiting the best and brightest, you want to ensure you do everything possible to keep them happy and engaged in their work. That's where outsourcing recruitment can pay off. Let's look at how technical recruitment agencies can help with hiring and retention. 

  • Technology Recruitment Firm Benefits | Hire Velocity

    There is a lot of discussion about using a technology recruitment firm and whether or not they are worth the investment. Some business leaders believe the cost is too high and the process is too complex. However, a cost-only perspective misses the total value of using a technology recruitment firm. Let's discuss why you should consider outsourcing recruitment and how it might save you money rather than add to your costs. 

  • How Tech Recruiting Companies Excel at Hiring | Hire Velocity

    Tech recruiting companies are always looking for new and innovative ways to attract the best talent. In a competitive market like the tech industry, it's essential to have an edge over the competition. Many tech recruiting companies are now broadening their hiring approach to find the best candidates possible. This includes using new tech recruitment strategies like social media, new hiring software and tools, and targeted advertising. Using these methods, tech recruiting companies can find top […]